![]() ![]() I place myself at your faithful service for any future need or requirement. Again, my apologies for not meeting your expectations. And please be assured that on any future Grand Velas Riviera Maya vacation, I will personally have the honor of holding for you my VIP Chef´s table in Cocina de Autor. Thank you for providing me your valuable observations, and for allowing me to take the necessary measures to improve my operation and perhaps earn back that 5th Star that you were so eager to bestow us. You can be assured that my chef is, at this moment, revising your comments on our casual restaurant Azul to detect the exact areas of our menu selections and buffets that can be further improved. That is an area that I feel that we have excelled at for many years, but it is evident that your contacts with your concierge fell way below expectations, and allow me to express my sincerest apologies for not providing you the 5 Diamond, Cocina de Autor, dining experience that you were so looking forward to. I can now say, from your personal experience, that my team of 75 concierges will now undergo an extensive training module with an added emphasis on proactive communication with the guest. One of the areas that I will address is, of course, the effectiveness of my concierge department. Your detailed insights allow me to gain a point of view from the guest´s perspective and get a constructive feel for the rhythm and quality of my operation. Hilton Tulum Riviera Maya All-Inclusive ResortĪs director, I cannot thank you enough for taking the time to share with us your well-balanced comments on your family´s April vacation at Grand Velas.Hotels near Rosewood Spa at Rosewood Mayakoba.Hotels near Wayak Spa at Viceroy Riviera Maya.Hotels near Vassa Spa at Azul Beach Reosrt The Fives.Playa del Carmen Hotels with Rooftop Pool.Playa del Carmen Hotels with Breakfast Buffet.All Inclusive Resorts in Playa del Carmen.All Inclusive Hotels in Playa del Carmen.Adults Only and Adult Friendly Resorts Playa del Carmen.Pet Friendly Hotels in Playa del Carmen.See 5,140 traveler reviews, 5,581 candid photos, and great deals for Grand Velas Riviera Maya, ranked 8 of 331 hotels in Playa del Carmen and rated 5 of 5 at Tripadvisor. Playa del Carmen Hotels with Free Parking Now 861 (Was 1,424) on Tripadvisor: Grand Velas Riviera Maya, Playa del Carmen.RIU Hotels & Resorts in Playa del Carmen.Iberostar Hotels & Resorts in Playa del Carmen.InterContinental (IHG) Hotels in Playa del Carmen. ![]()
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